Hospitality Service Excellence Certificate

الوصف العام

An on-campus program focused on service behavior in hotels, visitor facilities, and hospitality halls, from greeting to farewell.

It relies on role-play and service standards more than theoretical lecturing.

الأهداف

• Apply greeting standards
• Handle complaints calmly
• Work within shift teams
• Raise the guest-experience score

الفئة المستهدفة

• Front-desk and service staff
• Hall and facility supervisors
• Event coordinators

المميزات

• On-campus training in Riyadh
• Difficult-guest scenarios
• A daily service-standards card

المحاور

• Hospitality culture
• Non-verbal communication
• Handling objections
• Shift teamwork
• Measuring satisfaction

المخرجات

• A short departmental service guide
• An apology and recovery form
• A simple weekly satisfaction indicator

المتطلبات

• In-person attendance in Riyadh
• Professional attire for role-play days

الأسئلة الشائعة

Is there an online option?

This track is on campus to ensure practical service drills.

Does it suit the events sector?

Yes. The standards apply to conference halls and corporate hospitality.